#Customer support

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Gardening E-Commerce Challenges and Asellio: Season and Soil Don't Fit a Generic Chatbot
Asellio8 min
August 17, 2026

Gardening E-Commerce Challenges and Asellio: Season and Soil Don't Fit a Generic Chatbot

Online gardening is not bags of soil and a pair of shears. Customers ask about hardiness zones, clay soil, and whether a plant will survive a courier. Why garden stores need knowledge you cannot dump into a generic chatbot.

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Aquaristics E-Commerce Challenges and Asellio: Why Niche Knowledge Can't Be Faked
Asellio9 min
August 14, 2026

Aquaristics E-Commerce Challenges and Asellio: Why Niche Knowledge Can't Be Faked

In aquaristics, a wrong purchase can kill a reef system that took years to build. Why specialized online stores need contextual, knowledgeable AI support — not another generic chatbot.

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Why I Built Asellio: An AI Assistant That Understands Your Store, Not Just Language
Asellio6 min
August 10, 2026

Why I Built Asellio: An AI Assistant That Understands Your Store, Not Just Language

The origin story of Asellio from an e-commerce practitioner and software developer perspective. Why generic chatbots fail in specialized niches and how RAG transforms sales consultation.

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Data-Driven Customer Service: Building AI Models from Chats and Tickets
August 2, 2026

Data-Driven Customer Service: Building AI Models from Chats and Tickets

How to leverage NLP, ML, and predictive analytics to train AI agents that autonomously resolve customer queries 24/7 with full personalization.

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Pet Industry E-Commerce Challenges — And Why Automation Alone Isn't Enough
Asellio8 min
August 1, 2026

Pet Industry E-Commerce Challenges — And Why Automation Alone Isn't Enough

Analysis of pet industry e-commerce challenges. Why generic chatbots fail and how to responsibly combine AI, RAG architecture, EU AI Act compliance, and GDPR with Asellio.

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